My Experience

Conflict Management & Training
Schedule A Consultation

For more than 11 years, I have used dispute resolution techniques and strategies to guide people through their conflicts. Whether working contractually for the Equal Employment Opportunity Commission (EEO) mediating for government agencies, working with agencies and not-for-profits helping families navigate the challenges of caring for aging loved ones, or providing conflict resolution services to a myriad of different organizations throughout the U.S, each opportunity to help people move forward has contributed to my overall effectiveness as a conflict management professional. My backgrounds in health care, human resources and government prepare me to assist clients in a wide range of conflicts and organizational situations.


  • Workplace conflict
  • Interpersonal conflict
    • Roommate
    • Relationships
    • Families
  • Healthcare organizations
  • Government agencies
  • Boards of Directors and foundations
  • Educational institutions
  • Elder and probate conflicts


  • Masters Conflict Management, Lipscomb University’s College of Leadership and Public Service
  • Master of Public Health (M.P.H.), Health Systems Management, Tulane University
  • Graduate Curriculum, Clinical Psychology, Lousiniana State University
  • Bachelor of Science (B.S.), Psychology, Jackson State University


  • Tennessee Rule 31 Mediator
  • Tennessee Association of Professional Mediators
  • Supreme Court of Alabama Mediator Roster
  • Alabama State Court Mediator Roster
  • General Civil Neutral Roster, State of Georgia
  • District Court of Madison County Alabama, Volunteer Mediator Roster

I am pleased to offer this recommendation for, and endorsement, of Ms. Toni Hawkins and Hawkins Mediation.  I became acquainted with Ms Hawkins about a year ago when I was appointed by the Probate Court of Madison County, Alabama, to serve a guardian and conservator for an elderly man. Because of a high degree of family dysfunction, the Circuit Court had issued a protection order which strictly limited his contact with his long-time spouse.  Because I wanted to facilitate all reasonable contact between the two individuals, I engaged the services of Ms. Hawkins to supervise visitation.

Ms Hawkins has provided exemplary service.  She has been available for communication on a moment’s notice.  She has adjusted her schedule to accomodate the needs of this troubled family.  She has provided personal supervision of visits and has promptly rendered written reports detailing the conduct of the parties during visits.

Without the assistance of Ms. Hawkins, this gentleman and his wife would have remained completely isolated from one another.  With her assistance, their relationship has been nurtured and strengthened.

I am very grateful for the professionalism and dedication displayed by Ms. Hawkins and recommend her without hesitation.  

Jerry S. Barclay

Attorney at Law

Copyright © 2021 Bluebird Resolution Group. All Rights Reserved.

Disclaimer:  The information contained in this website is for general information purposes only. The information is provided by Bluebird Resolution Group and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any